like mom support
For help with like mom, email askmaster@proton.me. Include your device type and a description of the problem. Please do not send passwords, sign-in codes or private conversations.
Delete your account and data
In like mom, open Settings and choose Delete my space. This deletes the space and its account links, conversations, goals, notes, content reports and notification tokens from our database.
If you cannot use the app, email a deletion request with the subject “like mom account and data deletion”. Tell us which Apple or Google sign-in you used and its email address, including an Apple private relay address if applicable. We will verify ownership before deleting the associated space and confirm the result by email. Do not send passwords or session tokens.
If you never saved your anonymous space with sign-in, tell us that in your request. Without access to the original device or other evidence of ownership, we may be unable to identify or verify the space. If you still have the app on that device, use Delete my space in Settings.
Deleting your space or uninstalling the app does not cancel a subscription. Manage or cancel it in your App Store or Google Play subscription settings. The stores manage their own purchase records.
Delete data while keeping your account
Open Your things, select a goal, scroll to the bottom of its details and choose Delete this goal, then confirm Delete. This removes that goal and its associated research, actions, notes and conversations, and stops its follow-ups. Your account and other goals remain.
You can also email askmaster@proton.me with the subject “like mom data deletion”, describe which goal you want removed and provide the sign-in email for ownership verification. Do not send the private conversation itself.
媽媽記得：支援
需要協助時，請寄信至 askmaster@proton.me，說明裝置類型與遇到的問題。請勿提供密碼、登入驗證碼或私人對話。
刪除帳號與資料
開啟應用程式的「設定」，選擇「刪除我的空間」。這會從我們的資料庫刪除空間及其登入連結、對話、事項、筆記、內容檢舉與推播權杖。
如果無法使用應用程式，可寄信申請刪除，主旨為「like mom account and data deletion」，並提供你使用的 Apple 或 Google 登入方式與電子郵件地址（包含 Apple 隱藏郵件地址，如適用）。我們會先核實所有權，再刪除相關空間，並以電子郵件告知結果。請勿提供密碼或工作階段權杖。
如果沒有透過登入保存匿名空間，請在信中說明。沒有原裝置或其他所有權證明時，我們可能無法辨識或核實該空間。若仍能使用原裝置上的應用程式，請直接在設定中刪除空間。
刪除空間或移除應用程式不會取消訂閱，請在 App Store 或 Google Play 的訂閱設定中管理或取消。商店自行管理其購買紀錄。
保留帳號並刪除部分資料
開啟「在意的事」，選擇事項，在詳情底部選擇「刪除這件事」，再確認「刪除」。這會刪除該事項及其查找紀錄、行動、筆記與對話，並停止回訪；帳號與其他事項會保留。
你也可以寄信至 askmaster@proton.me，主旨為「like mom data deletion」，說明希望移除的事項，並提供登入電子郵件地址供核實所有權。請勿寄送私人對話內容。